Frequently Asked Questions
Shipping Questions - I get this question a couple times a week...
"Do you ship to...?" The answer is yes - except China. I will ship our little frames to just about any country in the world with Priority Mail International, a 2 to 3 week service time. I do reserve the right to cancel an order due to the countries unreasonable shipping rates but so far China is the only one I have discovered. So far we have shipped to the U.S., Canada, England, Ireland, Switzerland, Germany, Italy, France, Japan and Australia too. I think I forgot a couple other countries that we have shipped to over the years. Customers are responsible for any Customs fees that may be assessed. Customs fees are very random. You may or may not be hit by this charge and it may be a considerable amount. Due to unreasonable shipping fees, I can not ship to China. Its hundreds of dollars for just one little box and I have called many different shippers. Sorry China.
The next question is ... "How much is it to ship to... ?" The answer is it depends on how much you buy. Our shipping costs incrementally go up as the dollar amount of you purchase goes up. Click this link to help calculate shipping. We do not try to make a profit on any of our shipping rates. If for any reason you think the costs should or could be less, please contact us. I will look up the exact shipping rate for your purchase and will make adjustments for you.
Construction and Handling Time: Recently I have expanded into making many new items for the website Due to the larger selection, it has been a challenge to build and ship an item immediately. At this time my best estimate on any order is it will take 6 to 8 weeks to build and fill most orders. Remember, this is a high quality hand-made item so please be patient. Some items at times will ship faster, if I should have a few extras pre-made. If for any reason you need an order expedited, please contact me and I will see what can be done. Books are subject to our suppliers availability and ship within 2 days.
Return Policy: We advertise a no hassle return policy for 60 days. I have worked in retail all of our lives and know what great customer service is all about. We want you to feel comfortable purchasing a new and unique item online, without the fear of knowing how it works or if you will I like it. Try one out for 2 months. If it doesn't work out for you, you can return it for a full refund of the purchase price. We don't refund shipping. ( I do have one exception... if you have any customization of the order done to fit your specific needs... all sales will be final.)
Swap Outs: If you think you ordered the wrong size, contact us for a swap out. We will gladly ship you another size, but you are responsible for paying shipping costs and any difference in price will be adjusted.
Damages: If you believe your frame was damaged during shipping, please contact us as soon as possible. We may be able to just send a replacement part or another frame. Do not return anything to us until instructed too. We will pay for any shipping in this case.
If your frame should break for any reason in your life time, call us or send us an email and we can figure out a solution that works for both of us. Sometimes we can send you a replacement part at our cost plus any shipping charges.
Do you accept check orders: Yes we do take checks. Check out on our website and select check or just email us your order and we will ship it out ASAP. Send checks to Barnett's Laptop Hoops, 30 Bay View Avenue, Kingston, MA. 02364
Do you accept PayPal? No and yes! We love to use paypal and would to have the link available at our checkout, but for some unknown reason, Paypal doesn't have enough "shipping" breakdowns for us. I could only set up 6 different shipping rates with paypal for the thousand plus items on our website. Its kind of tough to explain but I figured out a solution. Just email us your order and I can send you a PayPal Invoice for the order including the shipping charges.
Shipping Rates: We typically use Parcel Post shipping with the U.S. Post Office for orders in the United States. It is a 2 to 10 day service and is reasonable in price. If you need an order shipped faster for any reason, we will send it out with Priority Mail, a 2 to 3 day service for a little extra. Priority shipping, doesn't mean priority build times. If you should order books only, I will ship it with Media Mail with the USPS.
How to use or hoops...
- First step is to find a nice cozy chair and brew up a hot pot of coffee or tea.
- Next step is to lay out your backing in the floor with right side down.
- Place your batting on top of the backing.
- Now put your top on facing up.
- Pin with quitter's safety pins or regular safety pins.
- Loosen the knob on the outer hoop and remove the hoop. Put the outer hoop to the side for a moment.
- Place the laptop hoop frame underneath the backing in the center of the quilt.
- Slide the outer hoop over the top of the quilt. Grasp all the quilt layers and gently pull it downward until the backing is smooth with no bubbles or wrinkles in the fabric.
- Tighten the knob until the quilt is firmly locked in. The fabric should be loose enough to lift up slightly 1 to 2 inches in the middle of the hoop. Do not over tighten .
- Start quilting, work outwards from the center. Adjust the hoop as needed.
Safety Warning for Magnetic Frames:
Read Before You Order and Use the Magnetic Designs - We use 3 to 6 little 3/4" magnets on the base of our lap frames. Below is the disclaimer my magnet supplier has on their website, so I figured I would pass it on to you. If for any reason you don't need the magnets installed, email us and I will customize your order.
Disclaimer: Barnett's Laptop Hoops neither assumes nor accepts any liability for damages resulting from the handling or use of magnets. With your purchase, the buyer confirms that you have read and understood the following warnings, the buyer agrees that he/she is responsible for all damages and injuries caused by the magnets, which include personal injuries , property damages and magnet damages. The buyer must agree with the terms before purchase. Pull forces we provided is estimates only, we are not responsible for any inaccuracy of magnet pull force. Please test the pull force before any usage.
Neodymium magnets we use are very strong. Handling them with care is necessary to prevent personal injuries, property damages and magnet damages.
Neodymium magnets are brittle; they can be broken or can splinter in a collision. One should wear gloves and protective glasses when handling these magnets, because splinters could disengage and fly from the magnets.
The strong magnetic fields of neodymium magnets can damage items such as television, computer monitors, credit cards, bank cards, computers, diskettes and other data carriers, video tapes, mechanical watches, hearing aids, loud speakers and VCRs. Pace-makers may be damaged or switch to "Test Mode" in the presence of a strong magnetic force, if a pace-maker is in use, keep a minimum of 3 feet distance.
You should avoid having constant contact with magnets of any size and keep a distance of at least 3 feet to large magnets.
Children should not be allowed to handle neodymium magnets as they can be dangerous. Small magnets pose a choking hazard and should never be swallowed or inserted into any part of the body.
Under no circumstances should you try to cut, saw or drill the Neodymium magnets! Not only would the magnet break, but the resulting dust from the magnet is very flammable. Neodymium magnets should never be burned, as burning them will create toxic fumes.