Frequently Asked Questions
Shipping Questions - I get this question a couple times a week...
"Do you ship to...?" The answer is yes! I will ship our little frames to just about any country in the world with Priority Mail International, a 1 to 2 week service time.. So far we have shipped to the U.S., Canada, England, Ireland, Switzerland, Germany, Italy, France and Australia too. I think I forgot a couple other countries that we have shipped to over the years.
The next question is ... "How much is it to ship to... ?" The answer is it depends on how much you buy. Our shipping costs incrementally go up as the dollar amount of you purchase goes up. Click this link to help calculate shipping. We do not try to make a profit on any of our shipping rates. If for any reason you think the costs should or could be less, please contact us. I will look up the exact shipping rate for your purchase and will make adjustments for you.
How to use...
- First step is to find a nice cozy chair and brew up a hot pot of coffee or tea.
- Next step is to lay out your backing in the floor with right side down.
- Place your batting on top of the backing.
- Now put your top on facing up.
- Pin with quitter's safety pins or regular safety pins.
- Loosen the wing nut on the outer hoop frame and remove the hoop. Put the outer hoop to the side for a moment. Place the laptop hoop frame underneath the backing in the center of the quilt. Slide the outer hoop over the top of the quilt. Grasp all the quilt layers and gently pull it downward until the backing is smooth with no bubbles or wrinkles in the fabric. Tighten the wing nut until the quilt is firmly locked in. The fabric should be loose enough to lift up slightly 1 to 2 inches in the middle of the hoop. Do not over tighten .
- Start quilting, work outwards from the center. Adjust the hoop as needed.
- Enjoy
Return Policy: We advertise a no hassle return policy for 60 days. My wife and I have worked in retail all of our lives and know what great customer service is all about. We want you to feel comfortable purchasing a new and unique item online, without the fear of knowing how it works or if you will I like it. Try one out for 2 months. If it doesn't work out for you, you can return it for a full refund of the purchase price. We don't refund shipping.
Swap Outs: If you think you ordered the wrong size, contact us for a swap out. We will gladly ship you another size, but you are responsible for paying shipping costs and any difference in price will be adjusted.
Damages: If you believe your frame was damaged during shipping, please contact us as soon as possible. We may be able to just send a replacement part or another frame. Do not return anything to us until instructed too. We will pay for any shipping in this case.
If your frame should break for any reason in your life time, call us or send us an email and we can figure out a solution that works for both of us. Sometimes we can send you a replacement part at our cost plus any shipping charges.
Check orders: Yes we do take checks. Email us your order and we will ship it out ASAP.
Shipping Rates: We typically use Parcel Post shipping with the U.S. Post Office for orders in the United States. It is a 2 to 10 day service and is reasonable in price. If you need an order shipped faster for any reason, we will send it out with Priority Mail, a 2 to 3 day service for a little extra.
Construction and Handling Time: Many of the frames have been pre-made or I have made most of the parts in advance. It has been a challenge to have every design ready to ship. Most orders will be shipped within 48 hours. If for any reason I am backed up on orders or out of stock on an item, I will notify you immediately. Books are subject to our suppliers availability.
Safety Warning for Magnetic Frames:
Read Before You Order and Use the Magnetic Designs - We use 3 to 8 little 3/4" magnets on the base of our lap frames. Below is the disclaimer my magnet supplier has on their website, so I figured I would pass it on to you. If for any reason you don't need the magnets installed, email us and I will customize your order.
Disclaimer: Barnett's Laptop Hoops neither assumes nor accepts any liability for damages resulting from the handling or use of magnets. With your purchase, the buyer confirms that you have read and understood the following warnings, the buyer agrees that he/she is responsible for all damages and injuries caused by the magnets, which include personal injuries , property damages and magnet damages. The buyer must agree with the terms before purchase. Pull forces we provided is estimates only, we are not responsible for any inaccuracy of magnet pull force. Please test the pull force before any usage.
Neodymium magnets we use are very strong. Handling them with care is necessary to prevent personal injuries, property damages and magnet damages.
Neodymium magnets are brittle; they can be broken or can splinter in a collision. One should wear gloves and protective glasses when handling these magnets, because splinters could disengage and fly from the magnets.
The strong magnetic fields of neodymium magnets can damage items such as television, computer monitors, credit cards, bank cards, computers, diskettes and other data carriers, video tapes, mechanical watches, hearing aids, loud speakers and VCRs. Pace-makers may be damaged or switch to "Test Mode" in the presence of a strong magnetic force, if a pace-maker is in use, keep a minimum of 3 feet distance.
You should avoid having constant contact with magnets of any size and keep a distance of at least 3 feet to large magnets.
Children should not be allowed to handle neodymium magnets as they can be dangerous. Small magnets pose a choking hazard and should never be swallowed or inserted into any part of the body.
Under no circumstances should you try to cut, saw or drill the Neodymium magnets! Not only would the magnet break, but the resulting dust from the magnet is very flammable. Neodymium magnets should never be burned, as burning them will create toxic fumes.
